Exchange Policy After your order has been placed please allow 2-3 business days for your order to be processed and 7-14 business days to ship. International shipping take 3-5 business day for your order to be process and 10-21 days to ship. Shipping can take an additional 1-3 business days as we ship using USPS, at this time no signature is required and post office can leave package.
Due to high demand If your order is on backorder you will be able to track the process by simple logging into your account for an update. If you order a certain color and it is out of stock we will send out the next available color that is in stock to fulfil the order. This goes for all Sauna Vest, Wrap and Snap, and all Sports Bands. Please expect delays during peak season from December 1- April 31. If you’re not completely satisfied with your online/in-store purchase, or the size is incorrect you may return it for an EXCHANGE ONLY! You have 5 business days from the purchase date or mail date received if purchased online to return merchandise. ALL SALES IN STORE AND ONLINE ARE FINAL.
Please note that the customer is responsible for ALL shipping cost. If item does not fit an exchange can be done only if item is in new condition, tags attached and hasn't been worn, torn or damaged. Reshipping fee has to be paid within 24 hours of invoice being sent. Please no all items will be reviewed to determine exchange eligibility.
What items are Non-Exchangeable?
DUE TO COVID-19 ALL CLOTHING ITEMS ARE FINAL.
Free gifts, clearance items, marked down or promotional items ask Cashier before checking out Body Creams, Jewelry, Glasses, Shades, Tea or Osmotic Wraps Body Shapers, Birthday Suits, Swimming Suits, Tights, Leggings, Snap Crotch body suits, or butt lifters.
Please Note: Our policy states 5 days. If 5 days has passed since you have received purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange , your item must be unused and in the same condition that you received them in with tags, original packaging with No signs of worn, torn, or damaged.
Exchanges (if applicable) We only replace items if they are returned within 5 business days of received delivery date. If you need to exchange it for a different size, send us an email at firstname.lastname@example.org with name, phone number and new size and send your item to: 3551 Riverdale Rd. Suite 101 Memphis, TN. 38115
You will be responsible for paying for shipping costs for returning your item and for shipping cost for receiving a new item. Once the item is returned, an invoice will be sent for payment to have the exchange shipped back to you. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please keep in mind depending on availability of exchange size, shipping exchange item can take 3-5 business days. A store credit can be issued in-store or online if the merchandise is returned in it’s original condition and unworn and no exchange is needed.
WE DO NOT GIVE REFUNDS IN-STORE OR ONLINE!