Since COVID-19 we have made changes to our return policy, and all clothing orders are FINAL SALE! This includes orders online and in-store purchases!
After your order has been placed please allow 2-3 business days for your order to be processed and 2-3 business days to ship. This includes online and pre-orders in- store. International shipping take 3-5 business day for your order to be process and 10-21 days to ship. Shipping can take an additional 1-3 business days as we ship using USPS, at this time no signature is required and post office can leave package. USPS along with other shipping carriers have a worldwide shortage of staff and very overwhelm with orders and delays could occur once your packages has been shipped outside of our brands control.
Please be patient as we work and navigate around increase of production and shortage of staff as well.
To ensure proper size or product our Customer Service department is available to assist Monday-Friday 11-7pm (901) 214-5082! We can't offer refunds as all products are as described and we sell intimate undergarments. All sales are final! Please speak with a customer service agent if you have questions before your purchase.
Due to high demand if your order is on backorder you will be able to track the process by simple logging into your account for an update. If you order a certain color and it is out of stock we will send out the next available color that is in stock to fulfil the order. This goes for all our shape-wear including Slimming Suits, Instant Surgery Faja, Sauna Vest, Wrap and Snap, and all Sports Bands. Please add notes on order page if you would like to wait on specific color. There could be delays during peak season from December 1- July 31.
If you’re not completely satisfied with your online/in-store purchase of waist training product, (does not include butt lifters, surgical garments, slimming suits, butt lifters, faja) or the size is incorrect you may return it for an EXCHANGE ONLY! You have 5 business days from the purchase date in-store or mail date received if purchased online to return merchandise. The exchange is for Miracle Vest Products, Hourglass, Sauna Vest, Sports Garments Only! ALL PURCHASES IN STORE AND ONLINE ARE FINAL SALE.
Please note that the customer is responsible for shipping the product back to us, If the waist trainer does qualify for an exchange. Please note it can be EXCHANGED if item is in new condition, tags attached and hasn't been worn, torn or damaged within the 5 day time frame. if applicable, reshipping fee has to be paid within 24 hours of invoice being sent. Please know all items will be reviewed to determine exchange eligibility.
What items are Non-Exchangeable?
DUE TO COVID-19 ALL CLOTHING ITEMS ARE FINAL.
Free gifts, clearance items, marked down or promotional items ask Cashier before checking out Body Creams, Jewelry, Glasses, Shades, Tea or Osmotic Wraps Body Shapers, Birthday Suits, Swimming Suits, Tights, Leggings, Snap Crotch body suits, Surgical garments, Slimming Suits or butt lifters.
Please Note: Our policy states 5 days. If 5 days has passed since you have received purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange , your item must be unused and in the same condition that you received them in with tags, original packaging with No signs of worn, torn, or damaged.
How to Make an Exchange!
Exchanges (if applicable) We only replace items if they are returned within 5 business days of received delivery date. If you need to exchange it for a different size, send us an email at email@example.com with name, phone number, order number and new size and send your item to: 2760 N. Germantown Parkway Suite 199, Memphis, Tn. 38115. (Please make sure you have sent us an email prior to the sending package back)
You will be responsible for paying for shipping costs for returning your item and for shipping cost for receiving a new item if applicable. Once the item is returned, an invoice will be sent for payment to have the exchange shipped back to you. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please keep in mind depending on availability of exchange size, shipping exchange item can take 3-5 business days. A store credit can be issued in-store or online if the merchandise is returned in it’s original condition and unworn and no exchange is needed.
WE DO NOT GIVE REFUNDS IN-STORE OR ONLINE!